“You got the job!” Sweet words for the candidate to hear because they are now employed. Sweet words for the employer because they believe that their employment problems are over. The truth is, like any other relationship, the real work is just beginning. Both employer and employee must commit to a personal and professional development program that supports the individual’s first week of employment and their ongoing commitment to the organization.
As an employer, your staff looks to you to provide the information they need to be able to do their job. When they first join the organization they want to know what is expected of them. Many employers overlook the importance of new hire training. It all begins with a manual that provides a written document for reference because no new employee will ever remember everything you say and some employees may not retain much of the information if it is delivered orally and they are visual learners. Then you may provide classroom training as an overview of company policies, human resources procedures, and any other organizational information that is not job specific. Next, you can provide on the job training that allows the new employee to train directly with an existing employee. This type of training allows the new employee to see firsthand all aspects of the job. The downside of course, is that the new employee may adopt some of the bad work habits of the other employee if they have them.
Ongoing staff training is critical to keeping employees engaged, educated, and motivated. Not all training has to be classroom based. If fact, some training should not be conducted in a classroom setting because it isn’t the right venue. Depending on the training being offered, it might be better offered on the shop floor or the retail space. The key of course is to tailor the training to the needs of the employee in conjunction with the nature of the material being delivered.
One area of training that I have had the privilege of including in the work I do, is that of personal development. I often say that a person is hired based on their skills and abilities, but on the first day of work, the entire person shows up. It would be nice if you could isolate their skills and just those parts of the person show up for work, but people aren’t made like that. They bring their entire being to work, including their strengths, biases, filters, talents, and habits. Providing ongoing group or one on one soft skills development indicates to employees that you really do mean it when you say, “our employees are our most valued resource.”