Customer Service – 4 Books You Should Read

  1. Delivering Happiness: A Path to Profits, passion, and Purpose
  2. Fish! A Remarkable Way to Boost Morale and Improve Results
  3. The Nordstrom Way to Customer Service: A Handbook For Implementing Great Service in Your Organization
  4. In Search of Excellence: Lessons from America’s Best-Run Companies (Collins Business Essentials)
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