Improve Your Cash Flow by Collecting Your Receivables

Contact the customer by telephone

  • Be prepared with all the information before you contact the customer
  • Ensure that you get through to the person that it responsible for paying the account
  • Be friendly and understanding – remember, you want to recover your money but still maintain the customer
  • Stick to your facts
  • Be firm, not threatening
  • Make notes of specific aspects of the conversation
  • Get the customer to commit to pay a specific amount on a mutually agreed date and time
  • Follow up to see that it is done

Repeat

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