Small Business Story


First and last name: Brian Monteith

Company name: Intelligent Office

Website address: http://www.intelligentoffice.com

In the Greater Toronto Market there are 4 locations including Downtown Toronto at First Canadian Place, North York (Transamerica Building Yonge/Sheppard), Mississauga (Toronto Airport), Oakville (Upper Middle Rd and 403)

Other locations: Hamilton (Hunter St) , and Ottawa (World Exchange Plaza)

Future Locations

Waterloo, On. Currently seeking qualified Franchisees for expansion across Canada

Please describe exactly what your business does and your target market

Intelligent Office is a franchise business which serves mobile professionals and small businesses by offering quality reception and follows me communications, advanced voice mail connectivity, and Class A office space on demand. Intelligent Office provides a prestigious business address for mail, 24/7 access to offices and meeting rooms to meet clients. Members can also elect to use other Intelligent Office locations for meetings and is also a great way to have branch offices in other major markets. Members can also choose from a variety of business services that meets their needs and budget all at a fraction of the cost for traditional office space and secretarial services.

There is no specific target market for Intelligent Office. There is a growing rank of professionals from an employee of a fortune 500 firm to the owner of a small home based business, a high percentage of entrepreneurs are staying away from high overhead and working on their own terms. In return, their companies not only save dollars, but they also cultivate a more productive, satisfied workplace and help relieve traffic congestion and air quality problems.

What makes your business different? What is that you do that makes your business unique

Intelligent Office is dedicated to the remote professional as compared to other executive suites in the market which focus on office leasing on a permanent basis. We provide offices and meeting rooms by the hour and provide 24/7 access to premium office space. Also, our remote reception services are more advanced than other alternatives. Customers can personalize services, for example, can train IO staff to do lead capture generation, do credit card transactions, scheduling, and answering frequently asked questions. For the remote professional having a front end to their business allows them to focus on what is important, sales. It also provides a professional image needed to succeed.

Why did you decide to start your own business? How did you get into your particular business? (i.e., saw a market need, discovered my passion, found a partner, etc.)

I came from the telecommunications business and wanted to have the freedom of starting my own company. While working in Virginia I learned of Intelligent Office through a friend who was using the services at a location in New York. After doing some due diligence in Canada I found there was no virtual office service provider which focuses 100% on the remote professional. There were other executive suite organizations in Canada offering virtual services but on a much lesser degree in terms of quality and options available to telecommuters.

What’s the best part of being an entrepreneur?

The opportunity to make decisions on your own and doing something you truly love to do.

What’s the worst part of being and entrepreneur?

Growth can take its toll on your sleeping patterns.

How long have you been in business?

3 years

How did you raise the start-up cash?

Received start-up capital through Small Business Loan and operating capital through BDC.

Identify and discuss a few lessons you’ve learned as an entrepreneur?

Have to be able to make quick decisions and not go back on them.

What advice would you give to an aspiring entrepreneur?

Always do something you truly enjoy, if you do not love what you do success maybe harder to come by.

What are your goals and plans for the future?

To grow the Intelligent Office Franchise to over 40 locations across Canada and be the market leader in Virtual Office services.

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