Get More Customer Referrals With Great Customer Service

Of all the ways we work to get new customers, the referral is the most successful. Companies with referral programs report higher conversion rates, quicker sales cycles, and higher lifetime value of that referred customer. A referral means your customer(s) are so happy with the product or service you provide that they become your sales representatives.

So how does a small business get more referrals? In addition to having a referral program where you are actively soliciting for them, you first have to start the beginning: great customer service.

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Tools You Need to Help Your App Succeed

Mobile apps continue to be sources of new revenue for companies of all sizes and are often new entrepreneur’s first foray into running their own business. For many existing small firms, a mobile website with responsive design is enough to satisfy their current needs. However, for those looking to expand their customer base or start a new business, we’ve put together a few tools you’ll need to help your app succeed in a very saturated market.

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3 Overlooked Ways to Foster Better Teamwork Among Freelancers

You may have heard of the “gig economy”, a rising trend in which work is increasingly done by freelancers and contract workers. Fostered by the cloud and improving mobile services, many small businesses benefit on both the giving and the receiving side of this growing trend.

However, if you manage several freelancers across your different projects, you know that it can be almost a full-time job managing the team to ensure high-quality, collaborative work is done. But if your freelance team can work together, with minimal oversight, you’ll find yourself going through that “To Do” list in no time.

So we’re going through three overlooked ways that you can foster better teamwork among your freelancers.

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Creating A Small Business That Lasts

Small businesses are a critical part of the Canadian economy, accounting for 97.9% of all firms in the country and creating 87.7% of all the new jobs. But it’s volatile and risky to start a small business. During the height of the financial crisis, 86% of small businesses failed, and in 2013, more small and medium-sized businesses (SMBs) went out of business than started.

But these odds don’t stop thousands of Canadians from realizing their dreams of being their own boss. So how can you set yourself up for success to beat the odds and create a small business that lasts?

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A Quick Guide To Becoming A Franchise Owner

So you want to be a franchise owner? Many have found great success opening a franchise or several franchises so if you’re considering taking the plunge, we want to help with this quick guide to becoming a franchise owner.

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Pros And Cons Of Buying A Franchise

This month we’re taking a closer look at franchising as a way to start your own business. For many, it’s the easiest start to being their own boss. But like every opportunity, there pros and cons. So let’s look at the good and the bad to buying a franchise.

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Top 5 Things To Know Before Starting A Franchise

Franchising has been called one of the best business models ever invented and has allowed millions of Canadians to be their own boss. This month, we’re taking a closer look at what it takes to be a successful franchise owner so if you’re considering joining the ranks of the franchisee, be sure to follow our blog this month. This week, we’re looking at what you need to know before starting a franchise.

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